Return Policy and Return Form

Seal of your order, thank you very much.
For your name containing products, cancellation of after your order is not received.
Please understand rightly.

In the case of the following is sent to re-create.
1.Letter of your name was different.
2.Typeface was different.
3.Seal material was different.
4.Poor handling in the middle of delivery, seal is damaged.

-Please inform the failure of the state by e-mail.
-defective shipping cash on delivery, please return to our shop.

Download Sample Return Form
Rakuzendo Inkan(Hanko) Seal Shop Since1899

〒192-0072

1-1 Minami-cho, Hachioji-city Tokyo, JAPAN

Tel: 042-622-1976   (from 9:00 am to 7:00 pm)

Please speak in Japanese. Broken Japanese is also welcome!!.
E-mail:  >> CONTACT US
Please write in English.I will reply in English.

English map in detail >> About us

TERMS

Distributors:RAKUZENDO
Representatives:Toh Hirasawa (artisan,a primary seal carving professional skills)

Necessary fee other than commodity price:
1.As postage, 360 yen (including tax) is a Japanese nationwide equal charge.

2.As bank transfer fee,108yen. (sending less than 30000yen between Mizuho banks)

3.As collect-on-delivery fee,240yen.


Commodity delivery date:
We ship to within 4 business days after your order. If you are in a hurry, please contact us by e-mail.

Payment method:
1. PayPal(including credit cards)
2. Bank transfer payment in advance.(to Mizuho bank account)
3. Collect-on-Delivery(by Japan Post Company)